Send additional invoice payment receipts

Picture it: Your customer has paid their invoice with you and automatically received a receipt to their email address at the time of payment. The customer calls you later to request another copy of their payment receipt, saying they have a new email address and have lost their previous receipt.

How can you send another receipt? We've made it a simple action in your Payments list.

Send an additional receipt

To send another receipt:

1. Open the Invoicing tool, then navigate to the Payments tab.
2. Click on the payment you wish to send another receipt for.
3. Select Send receipt from the action menu to the right of your payment.
4. Enter a recipient email address, then click Send receipt.

A new receipt will be emailed to the designated email address, and you can send additional receipts for the same payment (just follow Steps 1-4 again).

Receipts for paymets covering multiple invoices

If your customer paid multiple past-due invoices at once through the Overdue Activity reminder, they receive one consolidated receipt. That receipt lists every invoice that was included, the total amount, the payment method, and a confirmation number. When you resend a receipt for one of these payments, your customer gets that same consolidated receipt.