How do I turn off Autopay?

Your customers have the ability to save their payment method on file to automatically pay any future invoice you send to them.  

When your customers enroll with AutoPay, they can avoid typing in their payment information each time each time you send them a new invoice. Instead, your customer will be able to have automatic payments made to the invoices that are due via the payment method of their choice.

Turned off by the Customer

1. Your customer can turn off Autopay through an invoice notification email. They'll open the invoice notification email from the email box you sent it to.

2. Within the email, click Manage Autopay. A secure web browser will open on the customer's device and will display a summary of their invoice and AutoPay activities. 

3. Click the Turn off AutoPay link.
4. A pop-up will ask the customer their reason for turning AutoPay off. Once they type in a reason, they'll click Yes, turn it off to complete the action (if they change their mind about turning off AutoPay, they can choose No, keep it on to return to their invoice activity summary page).

Turned off on behalf of the customer

1. Click the Invoices tab. Click on the invoice for that customer who needs Autopay turned off (use Search criteria to filter by that customer name if needed).

2. Click Manage AutoPay from the right-side menu.

3. Click the Turn off AutoPay link.

4. Type in a reason for turning off AutoPay then click Yes, turn it off to complete the action.