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Payment Processing

Payment Processing

Explore frequently asked questions about how payments are processed.

Understanding Autobooks transactions within my bank account

What is a 14-day rolling ACH payment processing limit?

When will my client's payment begin processing?

Accessing Autobooks from international locations

Reasons you may no longer be able to accept payments through Autobooks

Refunds, Cancellations, and Chargebacks

Cancelled Payments versus Refunded Payments

How to refund an invoice payment

How to refund a payment received through your payment form

Refunding or canceling invoice payments when your customer has set up AutoPay

I refunded/canceled my customer's payment. Why do they still see the transaction on their card?

Why was my customer's payment returned?

ACH Returns and Customer Disputes (aka Chargebacks)

How do I generate a partial refund?

How to refund or cancel a payment made through a Checkout Page

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AutoPay

Can my customer's AutoPay payment method on file be modified?

How do I know my customer has AutoPay enabled?

How do I turn off Autopay?

How does my customer set up AutoPay for my future invoices?

Information Requests

Why is my customer's payment being held by Autobooks?

Held Payments - FAQ

Why must I submit more information about my payment transaction to Autobooks?

Understanding ACH Return Codes

Communications

Payment confirmation email communications