Payment Processing

Explore frequently asked questions about how payments are processed.

• Understanding Autobooks transactions within my bank account
• Why must I submit more information about my payment transaction to Autobooks?
• Why is my customer's payment being held by Autobooks?
• I refunded/canceled my customer's payment. Why do they still see the transaction on their card?
• ACH Returns and Customer Disputes (aka Chargebacks)
• How do I generate a partial refund?
• Why was my customer's payment returned?
• What is a 14-day rolling ACH payment processing limit?
• How to refund an invoice payment
• How to refund a payment received through your payment form
• Can my customer's AutoPay payment method on file be modified?
• How do I know my customer has AutoPay enabled?
• How do I turn off Autopay?
• How does my customer set up AutoPay for my future invoices?
• How to Accept Mailed Payments through Autobooks