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  2. Payment Processing
  3. Refunds, Cancellations, and Chargebacks

How to refund or cancel a payment made through a Checkout Page

Quickly cancel or refund a payment collected through your Checkout Page.

There are two ways to refund a payment submitted through Autobooks. Which one to use will depend on when the payment is submitted. 

Issuing a refund the same day the payment was submitted by the customer

A payment can be canceled the same day that the payment was submitted up to our processing time of 6pm ET. Canceling a payment will prevent it from processing at the end of the business day, so no charges are applied and no funds are impacted. 

Click on the Sales tab. Select the payment you wish to refund from the payment list.  From the side menu, select Cancel payment


Cancel_Payment
 

Issuing a refund after the date a payment was submitted


If the payment has already been processed, it can be refunded. A refunded payment will reissue the funds back to the original payment method used. This process can take between 5-7 business days for the refund to settle back to your customer.

Note: Refunded payments are still subject to transaction fees.


Click on the Sales tab. Select the payment you wish to refund from the corresponding payment list. From the side menu, select Refund payment

 
Refund_Payment


Refunded payments will appear as a debit from your checking account. The transaction description will contain the wording such as "ACH Debit Funds Disb Autobooks" or "ACH Credit Funds Disb Autobooks" and the dollar amount will be the full payment initially received from your customer.