1. Support Center
  2. Payment Processing

When will my client's payment begin processing?

Payments that are triggered by your clients will begin processing at a certain time each business day.

All payments you receive on a given day from your clients will begin processing at the same time of day in a group Autobooks calls a "batch". When your client triggers a payment to you (by tapping their card, completing your payment form, or responding to an invoice), their payment will begin processing after 6pm ET. 

Any payments triggered after 6pm ET will begin processing the following business day, and will be included in that next day's batch.

Typically, you will see payments settle to your bank account within 1-3 business days because of this batch process.

 

Cancelling or Refunding a Payment

If you need to cancel or refund a payment to a client, the action will depend on if the payment has begun to process. Autobooks will display the option available to you within our application, no need to decide for yourself.