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Restart a recurring payment schedule

Resume a canceled or stopped recurring payment schedule from your payments list.

If a recurring payment schedule has been canceled or stopped, you can restart it from the Manage Recurring Schedule page. To get there, open the Payments tab, click a payment row from that schedule, and select Manage Recurring Schedule from the actions menu.

How you restart depends on why the schedule stopped and whether the payment method on file is still usable. 

  1. If the payment method on file is still valid

    When a schedule was canceled and the payment method is still good, restarting takes one step:

    1. Click Restart Schedule. A dialog will appear showing the next charge date and the payment method that will be reused.
    2. Click Restart schedule to confirm.

  2. If a new payment method is required

    Autobooks will require a new payment method before restarting in these situations:

    • The schedule was stopped because payments were failing.
    • An ACH payment on the schedule came back as a return.
    • The card on file has expired.
    • There is no usable payment method on file.

    In these cases, Restart Schedule opens a form explaining which of the above applies. Enter a new payment method and submit the form.

Note: The amount, note, and cadence are shown in the form but cannot be changed during restart. If you need to update those, complete the restart first and then use Edit Schedule.

  1. If the schedule's end date has already passed

    A schedule with an end date that has already passed cannot be restarted. The page will show "This schedule has ended" and offer Create a new schedule instead, which opens Accept a Payment.

Note: Restarting covers future payments only. The missed payment will not be collected automatically. To collect it, use Accept a Payment.

Why a schedule might stop on its own

If Autobooks cannot collect a payment after multiple attempts over several days, the schedule is stopped automatically. The Manage Recurring Schedule page will show which of the following caused it:

  • Card declined: The card issuer declined the charge. Restarting with a different payment method will resolve this.
  • Card expired: The card on file is past its expiration date. Restart with a new card.
  • Temporary processing problem: Something went wrong on Autobooks' side and nothing was charged. Restarting the schedule will resume it.

An ACH payment that comes back as a return will also stop the schedule. Restarting will require a new payment method in that case.

No refund is needed for a stopped schedule because no money was collected for the failed charge.

To edit, change the payment method, or cancel a schedule, see Manage a recurring payment schedule.