Why don't I receive past due/ delinquent invoice email notifications ?

There are the system requirements that must be met in order for the Primary Admin to receive an email notification of past due invoices. 

Our system will send an email to the Primary Admin each week on Friday at 11 am EST. 

At the time the process runs on Friday, the following conditions must be met:

  • Invoice must be active (not canceled)
  • Invoice is not fully paid (may be partially paid)
  • The invoice is greater than or equal to 4 days past the invoice due date

If these conditions are met, notifications will be emailed for each invoice that meet that criterion.


If you have questions about past due reminders that your clients/customers receive in Autobooks please read: Automate payment reminder emails and late fees.