Manual card entry when your client cannot use Tap to Pay on iPhone

Tap to Pay allows for contactless, card present transactions. If the card present is not chip enabled, or there is an error present, our virtual terminal allows for manual entry of the card details.

Note: The Tap to Pay on iPhone feature is not available to all Autobooks users. If Tap to Pay is not present in your mobile experience, contact your financial institution to inquire about Tap to Pay.

If a chip card is not present or if a payment does not work:

1. At the payment screen, choose 'Manual Card Entry'

2. A prompt will appear confirming the rates for manual card entry. Tap 'Continue to Manual Card Entry'

Tap to Pay contactless payments have a rate of 2.75%. For manual entry, the processing rate will be 3.49%

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3. Once the payment form loads, you can enter in the end customers' payment details, then tap 'Submit Payment'.

4. Once the payment is submitted, a confirmation will appear on screen.

If you need to submit another payment, navigate to your transaction list, or simply go to the main Tap to Pay screen, tap 'Submit Another Payment'.


If a payment limit has been exceeded (also known as a velocity limit), a prompt will alert to confirm the use of manual card entry steps. Tap 'Continue to Manual Card Entry'
Then follow all the same steps as those listed above.  

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