During the merchant application process, you will provide information to Autobooks about your business. Autobooks uses that data to approve you as a merchant that can accept digital payments using our payment processing tools.
The majority of businesses will be approved to process payments within seconds, however some customer assessments require Autobooks to manually review the business details. Autobooks will notify you via email whether you are approved or denied the ability to process payments digitally once our assessment is complete. Click here to understand our account statuses and where to find them in our application.
Note: While Autobooks is conducting our review, you may use all other features of Autobooks with exception of accepting a payment.
Reasons Autobooks may deny a merchant to accept digital payments
Autobooks weighs several criteria when approving a merchant for digital payments. Autobooks does consider certain factors including:
Business type
Certain types of businesses are prohibited from accepting digital payments through Autobooks. Examples of prohibited types are:- Non-federally regulated industries (ex: cannabis operations, firearms sellers)
- Consumer online lending
- Any Merchant selling goods or services that represent a violation of any law, statute or regulation
- Age Restricted Products or Services (ex: adult products)
- Any Merchant operating outside the United States or Canada, as applicable
Each application is reviewed based on specific risks and compliance standards. Some prohibited industries may not be immediately obvious or could vary based on other factors in your business.
Additionally, certain industries fall under restricted categories with credit card network providers. Credit card network partners like Visa, MasterCard, American Express, and Discover set the rules and regulations that govern how merchants handle cardholder data, process transactions, and ensure secure payments.
Negative business reputation
Autobooks considers ratings with the Better Business Bureau and other sources to determine if a business reputation would indicate risk.
Suspected or Confirmed Fraud
Certain criminal and financial history for business owners may impact Autobooks ability to allow you to process payments using our platform.
Additional risk factors or compliance concerns specific to Autobooks policies may apply. Autobooks policies can be found within the End User Licensing Agreement you accepted during the application process.
Once your merchant processing application has been denied, Autobooks is unable to accept a new application. If you believe your application was denied (or account was closed) in error, please contact Autobooks Support at 866-617-3122 or create a support ticket here.