The majority of businesses will be approved to process payments within seconds, however some customer assessments require Autobooks to manually review the business details. Autobooks will notify you via email whether you are approved or denied the ability to process payments digitally once our assessment is complete. Click here to understand our account statuses and where to find them in our application.
Note: While Autobooks is conducting our review, you may use all other features of Autobooks with exception of accepting a payment.
Reasons Autobooks may deny a merchant to accept digital payments
Autobooks weighs several criteria when approving a merchant for digital payments. Autobooks does consider certain factors including:
1) Business type
Some types of businesses aren’t allowed to accept payments through Autobooks. Examples include:- Non-federally regulated industries (ex: cannabis operations, firearms sellers)
- Consumer online lending
- Any businesses selling goods or services that represent a violation of any law, statute or regulation
- Age-restricted products or services (ex: adult products)
- Businesses operating outside the United States or Canada
Each application is reviewed based on specific risks and compliance standards. Some prohibited industries may not be immediately obvious or could vary based on other factors in your business.
Some industries have extra rules set by credit card companies like Visa, MasterCard, American Express, and Discover. These rules help protect customer data and keep payments secure.
2) Negative business reputation
If a business has poor ratings with the Better Business Bureau or other sources, it may be considered too risky to approve.
3) Suspected or Confirmed Fraud
Certain criminal and financial history for business owners may impact Autobooks ability to allow you to process payments using our platform.
4) Other Risks
Additional risk factors or compliance concerns specific to Autobooks policies may apply. Autobooks policies can be found within the End User Licensing Agreement you accepted during the application process.
Once your merchant processing application has been denied, Autobooks is unable to accept a new application. If you believe your application was denied (or account was closed) in error, please contact Autobooks Support at 866-617-3122 or create a support ticket here.