Autobooks Know Your Customer process

When you're running a small business, getting set up to accept payments quickly and securely is key. Autobooks will need additional information from you after our initial application review. This process is called Know Your Customer (KYC).

Don’t worry — KYC sounds a little formal, but it's really about building a safe and trusted relationship between you, Autobooks, and the financial system. Let’s walk through what it is, why it matters, and how you can navigate the process.

What KYC Means — And Why Autobooks Needs It

Before we can let you start accepting payments, we’re required to confirm a few things about you and your business. This is something all payment providers do, and it helps to:

Confirm we’re working with the right person and business
Prevent fraud and other financial scams
Protect your money and your customers’ money

Although you have an established relationship with your financial institution, Autobooks is required to perform KYC independently.

This process helps us — and you — stay compliant with regulations and ensures that your payment processing account is set up securely and properly from the start.

To learn more details about contributing additional information to us, click here.
To understand your account status during the application process, click here.

What Information You’ll Need to Provide

Depending on the situation, we might verify your information by:

Checking trusted third-party databases (non-documentary verification), or
Asking you to upload documents like a driver’s license, passport, or utility bill (evidentiary verification)

We may also need to verify key people associated with your business, like executives or other owners.

What Else Autobooks Might Ask For

In some cases, we’ll ask for a little more information about your business, such as:

What your business does (your products or services)
Marketing materials to support your products offered
Your anticipated annual revenue or invoice volume

Pro Tip:
Responding quickly to our requests for information helps everything move faster — meaning you can start accepting payments and grow your business!

Once we perform our checks, not all applicants are approved to process payments with Autobooks. Click here to understand why an application may be denied.

Keeping Your Account in Good Standing

Once you’re approved, you can start accepting payments but we may still review certain payments, especially if something looks unusual (like a much bigger amount than normal). If that happens, we might ask for more info before the payment goes through to your bank account.

Here are a few tips:

Respond quickly if Autobooks reaches out for updated information
Notify us if your business changes significantly — like adding new products or moving into new markets
Update key details if your ownership structure changes (like bringing on a new investor)

Keeping your information current helps us maintain a smooth relationship with you and minimizes any potential delays when you need to process payments.

NOTE: Once you're approved Autobooks may review individual payments for fraudulent activity, especially if the payment is outside your normal volume. You may be asked to provide information during this review of a payment.

Why KYC Matters — And How It Protects You

If we can’t verify your information or if your business moves into areas we can’t support, your account could be paused or closed.
By staying in touch and updating us when things change, you can avoid delays and keep your payments flowing smoothly.

At Autobooks, transparency and communication are key. You can help us keep your account active and processing smoothly by:

Staying in touch about major business changes
Responding promptly to information requests
Letting us know about any expansion into new markets or services

At Autobooks, we’re committed to helping small businesses grow and thrive. Completing KYC is a simple but important step to get you set up with payment processing — safely, securely, and quickly.

Have questions about KYC or anything else related to your account?
Our team is always here to help. Just reach out to the Autobooks Customer Support team!